Will this work with my Android/iPhone device?
See Device compatibility.
Will this work with the Phone Case on?
Gamevice products currently do not support use with the phone case on.
Why do some games from the app store not work?
Unfortunately if the game developer does not support controllers it will not work. You may wish to contact the game publisher and check documentation provided by the publisher.
Do you need to connect the controller via bluetooth?
No, the Gamevice is not a bluetooth controller, it connects through your device via lightning port for iOS and USB-C port for Android devices.
Which streaming services are supported?
Currently all streaming services such as Xcloud, Luna, Stadia, GeForce Now and others are supported.
How do I request a return?
Submit a return request via email to email@example.com.
How will we receive our 1 month game pass trial?
Valid For new Xbox Game Pass members only. If you've had any type of Xbox Game Pass or Xbox Game Pass Ultimate subscription in the past or currently have one, you will not be able to redeem your code.
Download the Gamevice Live app from the App Store or Google Play and follow the instructions to get your code via email.
Do you ship outside the US?
No, currently we do not ship outside the US. For now you can find additional shipping options for each product on Amazon at www.amazon.com/gamevice.
Do you accept returns for the Razer Kishi?
No, please send any requests for returns for Razer products to Razer.